the new platform gives you an overall better experience - better video quality and a cleaner site/app built specifically for watching content. all your favorites will be easier than ever to find and watch - which we’re super excited about because we’ve been cooking on some new shows 👀

1. your current plan, the only plan we’ve ever had on xplr club - would be “paranormal pro” - if you like what you have, stick with that! you don’t have to do anything, and you’ll continue to get all the exclusive perks you love. 

2. if you JUST want to watch content (no community, merch/physical goods, or livestreams or AMAs) then "paranormal investigator" is for you. 

3. both plans have annual payment options that give you 2 months free!

1. If you want JUST content and don’t care about talking to us (fair enough lmao), get paranormal investigator. 

2. If you want EVERYTHING – and we mean everything – get paranormal pro.

yes. log into your account, go to profile → purchases → manage plan, and switch tiers at any time. changes apply based on your current billing cycle.

yes, you can change your payment cycles (monthly to annual or annual to monthly) in profile → purchases → manage plan. your billing changes after your current payment cycle. for example, if you are on an annual plan that ends september 16th, 2027 and change to a monthly plan, the monthly billing cycle will take effect after the annual cycle ends on september 16th, 2027.

we’re so grateful to you, our members who have been with us through it all, that we want to do something special! founding member is not just another tier you can join - it is a special designation for you, the group of current members. we want to recognize you so you’ll get a badge on the new platform (you just need to sign in to the new platform within a few days of the move!) and we’ll plan some occasional surprises or special things just for you. again, you don’t need to do anything extra - you just need to sign in to the new platform and you’ll be recognized as a founding member.

once signed in, go to the home tab in the top menu, you’ll find content there! you can also search and filter videos.

weekly! we have new content multiple times a week, we usually drop an exclusive investigation and/or BTS at least once a month, and if you’re in paranormal pro - a livestream with us monthly 👀

monthly livestreams for the paranormal pro tier are a chance to ask us anything live, get first looks at what we’re working on, get to know us better, hang out with us and the community, and sometimes we’ll have specific themes!

yes, we ask all members to adhere to our community guidelines (pinned in the community tab) to ensure a safe and supportive community for everyone. if you are found to break the rules, you will get a warning. if you continue to break the rules beyond the initial warning, you may be removed from the community.

We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:

1. Refund requests must be made within 30 days of the transaction date.
2. The request should include your order number and reason for the refund.
3. Refunds will be processed to the original payment method used at the time of purchase.
4. Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
5. Services or products already used or accessed may not be eligible for a full refund.

yes! it is available on iOS and Android for free. search for XPLR Club to download.

download it, tap sign in, and use the email tied to your membership. don’t have a membership yet? tap join and follow the prompts.

the app has a default theme (light or dark) based on the default setting of the device you are using. if your phone is set to default light theme the app will show up in the light theme. if you device is set up to default dark, the app will show up in the dark theme. the theme can be changed when you click on "more" then "general" in the app.

desktop browser, mobile app, and in the future - smart tv devices!

to access your account, click "sign in" at the top right of the page and enter your email address. you can request a sign-in link be sent to your email address to sign in without your password or you can enter your password without requesting a sign-in link.

on the sign in page, click sign in with password and then click on set new password, enter the email associated with your account, and click send Instructions. the instruction email will arrive in your inbox shortly. in the email, click Reset password, and you will be directed to select a new password before being redirected to the home video page. If you have trouble remembering your password, you can also use our passwordless sign-in option by requesting a sign-in link on the login page.

yes! just sign in with the same email everywhere.

content is available for streaming only and can't be downloaded directly to your device. however, you can access it anytime by signing into your account. if you're using the app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.

buffering or playback issues are often related to your internet connection. we recommend a minimum speed of 25 mbps for smooth streaming. you can also try refreshing the page, using a different browser, or clearing your cache. if nothing works, please contact us at hello@xplrclub.com 

no, each email address can only be associated with one account. if you believe you already have an account and can’t remember the login details, please use the forgot password link.

to manage your subscription, log into your account and click on your profile in the top right corner. from there, select purchases. you can choose to either pause or cancel your membership by clicking end membership.

to change your membership plan or update your billing information, sign into your account and click profile at the top right. then, select purchases. to change your membership plan, click on manage plan under the membership section and follow the prompts to switch to a different option. to update your billing information, click on change payment method under the payment method section and enter your new billing details.

many credit/debit cards have online purchase restrictions. if your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. also, certain credit/debit cards do not allow for recurring subscription billing.

to purchase a gift subscription, scroll to the bottom of any page on the website and click “buy a gift subscription” in the footer. you’ll need to log into your account or create one if you don’t already have one. then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. after purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.

to redeem a gift subscription, use the link shared with you by the gift sender. clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

any subscription started through apple or google is billed and controlled by them. plan changes, cancellations, and refunds for subscriptions purchased through apps need to go through your phone's app store / play store subscription settings. 

due to the nature of the service and exclusive digital content, we do not offer refunds.